Frequently Asked Questions

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Some of your Questions:

Browse the FAQs below to find the answers. If you have a specific question that's not listed below, feel free to drop us a line and ask.

General Questions (13)

Who are we & how long have we been trading?

Affordable PC Solutions is a complete home and small business computer service. Our company was founded in November 2003 and has been growing ever since; our database contains more than 3,000 customers who we currently look after on a regular basis.

Will it cost me to ring Affordable PC Solutions?

No. Make a FREE call: 0333 1234 177 from any phone

What forms of payment do you accept?

We take payment in cash, cheques and all major credit cards, excluding American Express.

Do you charge an hourly rate?

No. We do not operate on an hourly basis; we charge an initial callout, which an average of 50-60 minutes.

Do you offer one-on-one private computer tuition?

Yes. One-on-one computer tuition is one of our most popular services. Having time with a private tutor is proven to be the best method of learning any subject, especially computing. Having your own computer setup your way in your own home, learning exactly what you want, is far better than being in a group or classroom environment. Lesson prices are available on request.

Do you offer support cover plans?

Yes. Affordable PC Solutions operates various support cover plans, domestic and business, to suit all family / personal / business requirements. Credits bought are used as callouts. Credits = 25% discount for each 1 hour callout compared to our normal pricing.

What computer problems can you help me with?

We help with a huge spectrum of computer problems and malfunctions. Simply ring us FREE on 0333 1234 177 and we'll arrange for an engineer to come out to your home or office to resolve whatever issues are causing you distress.

What happens with regards to my personal data?

Affordable PC Solutions are covered and registered with ICO (Information Commissioner's Office). We are covered under the data protection act and all the data backed up and restored by us is 100% safe.

Do you offer a residential home service?

Yes. When we founded the company it was decided that the service would be a complete home & office service. This saves you the hassle of dropping off and collecting your computers or laptops. We collect, resolve and return your compuetrs. All our work is guaranteed and all the parts we supply are brand new with a 12 months guarantee.

Do you offer support to businesses?

Yes. We cover all small to medium business requirements. If you have a specific network or a special setup we would need to arrange a site visit. Give us a call free so we can get an idea of how your company operates & functions and we can arrange a meeting to discuss your requirements in detail.

Can you do wireless setup / installs / problem solving?

Yes. We specialise in wireless setups, installations and problem solving. Our first wireless install was completed over 20 years ago when wireless technology was in its infancy, so we have extensive experience and knowledge in this area of I.T. We have completed thousands of wireless installations. Call us free: 0333 1234 177

Do you guarantee all your work?

Yes. The quality of our work is guaranteed. Our company policy is to void-seal computer cases following any work we do inside your computer to protect both Affordable PC Solutions and you as our customer. We do not guarantee other companies work or components installed by them or you.

How long is the guarantee on components you supply?

Our components guarantee is 12 months (industry standard). However, this is automatically voided if any form of tampering or opening of a sealed computer case is evident. Serial numbers are recorded from all components supplied, to protect us.

Internet Security (3)

What kind of Internet Security do you offer?

Affordable PC Solutions are a UK Partner of the internet security company ESET SECURITY. We sell all 39 products from ESET, whether your looking for basic anti-virus or more sophisticated security with credit card protection and webcam security up to the endpoint business security, we can accommodate any requirements.

Can you fix viruses on my computer?

Yes. This is something we do on a regular basis. We'll assess what the infection is that's causing the malfunction on your computer and clean it by supplying one of ESET's leading global internet security products. We'll also do a swift service on your computer to ensure it's also malware free.

How do I pay for items on the Marketplaces?

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Web · Design · Marketing (5)

Which type of Website Package is best?

It depends on your needs. If you are unsure we will assess your needs and advise you which package is the most suitable for your business requirements, for now and for your future expected business growth.

How much experience do you have with Websites?

We were early adopters of the Internet and have been creating websites for 15+ years. We have created many hundreds of websites now for individuals, small business and international corporates and well known brand companies. There really isn't much that we don't know about building and successfully marketing websites. Check out our Web & Marketing services page.

What type of websites do your create?

All our sites are either hand-coded or custom hand-coded HTML5 websites - using the latest coding techniques and technologies. For our Content Management System (CMS) websites or ECommerce websites we create custom frontend Wordpress or Shopify sites integrated with their platforms. We also offer fully custom, scaleable, full database driven, dynamic PHP sites for customers that require a much larger site.

Where will my website be hosted?

All our websites are hosted in the UK with one of the world's leading (and affordable) hosting provider companies.

Do you offer a monthly maintenance & updates service?

Yes. We offer a full professional ongoing service if that's what you need. If you want us to maintain, manage and regularly update your website we have various maintenance plans available. If you intend to manage all aspects of your new website yourself, that is perfectly fine as well.

Computer Repairs (9)

Is my computer repairable?

All computers are repairable, once the malfunction or fault is established we simply give you a call on your preferred number and itemise the details in cost, you then simply decide if you want us to complete the repair or not.

Do we repair laptops?

Yes. We undertake all levels of laptop repairs, including motherboard level repairs, power sockets, we also supply power leads, screens, hard drives, solid state drives and invertors; also virtually all components.

How much is a new laptop screen fitted?
The cost of a replacement laptop screen mainly depends on the type fitted in your laptop, be it a LCD or maybe an LED, the honest answer is, once we remove your old screen, we can then obtain the correct price and give you a call. !
Do you only cover Windows computers?

No. We undertake all models of computer repairs, inc. Apple laptops and desktops also all tablets; all components are price dependent on genuine replacements.

Do you still support Windows XP problems?

No. Unfortunately, not many companies will even look at Windows XP or Windows Vista Operating Systems anymore. Microsoft themselves do not offer support for these. You will need to upgrade to Windows 10, the new O.S. from Microsoft.

What is the price of a callout?

Our callout fee covers the first 60 minutes. Upon arrival, our engineer will run a few diagnostic tests to establish what is causing your malfunction, then either correct the issue or bring your computer / laptop in to our workshops and upon your agreement repair / resolve the issue causing the malfunction.

How do I arrange a callout?

Either call us FREE on 0333 1234 177 or use our contact form

Will you call me if your engineer is going to be late?

Yes. All our engineers are courteous and very professional. If they find they are running late to a job caused by traffic or a previous appointment they will contact you to let you know.

Do offer a remote support option?

Yes. Remote support is available to all customers who have had at least one previous callout with us; this is also covered in to our customer care plans.

New Computers (4)

Do you sell NEW computers?

Yes. All the computers we sell [and build] are brand new and come with an industry standard 12 months guarantee.

Are they guaranteed?
Everything we supply and build comes with a 12-month industry standard guarantee. All the computers we build and test are sealed to protect this guarantee, but also to protect us as a company and you as a customer.
What components do you use?
We only use brand leading components, such as Intel processors, all the i3, i5 and i7 series, Seagate and Western Digital for Hard drives, Corsair and Kingston for ram memory, our cases are always Cooler-master. We do use Samsung and Sony for our Optical drives. Motherboards, we use Gigabyte, ASUS, ASrock and MSI.
Can you make a computer to my specifications?
We have built 100s of custom-built computers in our years of trading. We can build any configuration that you want, even water-cooled computers! Give us a call or email usto discuss your requirements and we'll give you a price estimate.

Networks & Servers (2)

Do you offer business server support?

Yes. Servers are in a class of their own and do not come under the computer classification as they serve a specific purpose in business … we have engineers trained in this field of the I.T industry and we can cater for all your needs. Please give us a call (for free) and we'll get your sorted.

Can you set up a Network at my home or business?

Yes. All we need to know is your preferred requirements, for example, your preferred brand of server, NAS, router and switch. Do you want Cat5e or the newer 6e? Alternatively, we can advise the best quality products and system to use.. Before quoting we would need to visit your premises to establish your layout and requirements.

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Data Recovery (3)

What media can you recover data from?

We can recover data from all platforms and media. Smartphones, tablets, laptops, computers, Apple computers along with removable media such as USB pens Inc. USB –C, all forms of memory cards, external hard drives and SSD drives.

Why should I consider using your Data Services?
Affordable PC Solutions have had a great recovery rate with many happy clients. We once recovered data from a laptop and data was from 2 previous owners. The customer didn't recognise some photos and had to enquire to the person he bought it from... long story!
What happens if you cannot recover my data?
This tends to be the case once there has been mechanical failure inside where the internal mechanism has got issues and there are various problems that can cause internal failures. Sometimes the heads, sometimes the bearings, age is another reason … simple wear and tear and degradability.

Call us today on 0333 1234 177 or drop us a line for a free consultation

Our Affordable Computer Services

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Our Affordable Web Services

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What Customers Say
Some of our Google reviews

Truly brilliant guys. Having trouble with a custom-built gaming laptop. Big companies all wanted obscene amounts to send it away for diagnostics and fixing. Called these guys on a whim, did not regret it. They fitted me in with no problems even though they were so busy, kept it overnight and it was back with me the next morning. Dave was wonderful and so helpful! Definitely recommend.

Victoria Price Residential Customer

Excellent service. I have used Affordable for many years and Dave has become a friend over that time. Nothing is to much trouble and even simple basic things for a dinosaur like me are explained and dealt with promptly and patiently! You feel just as important and valued as the mega firms he deals with.

Jeff Roberts Residential Customer

This is my second PC from them, the first lasted about 8 years and I can honestly say that I only had one problem with the first PC and that was fixed by Dave within 24 hours. As I was extremely pleased with both the computer and the service received with my first computer, it made perfect sense to purchase the replacement computer from them and I am perfectly happy with it. If you are looking for a well built, reliable computer at a reasonable cost then I would have no hesitation in recommending them.

Steve Jefferies Residential Customer

Affordable PC Solutions provide a totally reliable service. They have installed, maintained and updated both our home and business computers for many years. Their advice and expertise has proved to be invaluable and have always delivered a prompt, friendly and efficient service whether updating software or sorting out problems that have cropped up no matter how large or small.

Wendy Gill Residential Customer

Call us today on 0333 1234 177 or drop us a line for a free consultation

We strive to provide our customers with professional and affordable solutions for all their computing needs.